FAQ

SHIPPING IN HONG KONG
We offer FREE shipping on orders going to Hong Kong. Orders will generally be dispatched within 2 business days of receipt. Please allow 1-3 business days for arrival following the dispatch of your order.

If you require your order urgently, please kindly contact us at sharon@narrativemade.com and we’ll do whatever we can to get your order to you ASAP.

INTERNATIONAL SHIPPING
We currently offer standard international shipping at a flat $20 rate.

Orders will generally be dispatched via registered mail with Hong Kong Post, within 2 business days of receipt. It normally takes 2-3 weeks for your package to arrive.

If you require your order urgently, you can choose for express delivery at an additional charge. Please kindly contact us at sharon@narrativemade.com and we’ll do whatever we can to get your order to you ASAP.

RETURNS
If for some reason our product is faulty or damaged, we will accept returns for a full refund (less shipping costs) within 21 days of delivery. Please write to us at sharon@narrativemade.com for assistance.

PAYMENTS
1. International orders: our payment currency is US Dollars. We use PayPal's secured platform to facilitate all payment transactions. PayPayl accepts debit/credit cards via Visa, MasterCard, Discover and American Express. 
2. Domestic orders in Hong Kong: you can use PayPal. If you wish to use domestic bank transfer please email us at sharon@narrativemade.com to confirm your order.

GIFT WRAPPING
Yes, we do offer gift wrapping. Please write to us at sharon@narrativemade.com for assistance.

BULK ORDER DISCOUNT

Please write to us at sharon@narrativemade.com for assistance.